Empty Created with Sketch. Full Created with Sketch. Half Created with Sketch.

Your Cart

Cart Icon 0

Add to qualify for free shipping + free sample

Your cart is empty.

Customer Service

Please check out our FAQs to get immediate answers to your questions.

If you're looking to make changes to your next shipment, order frequency, or add products to your next order, you can do so from your account

Need help with something else? Please fill out the form and we will respond to your inquiry as soon as possible. Our regular customer service hours are 9am – 5pm EST  7 days a week, We can also be reached through email (care@bioclarity.com), by phone at (844) 625-2748, on social, or by chat. 

Our mailing address is:
Bio Clarity LLC
15 Holt Drive
Stony Point, NY 10980 USA 

Frequently Asked Questions

About bioClarity

  • Are your products vegan and cruelty-free?

    Yes, our products are 100% vegan and we are Leaping Bunny-certified. Leaping Bunny is the gold standard for cruelty-free certifications, and we’re beyond proud to bear the official Leaping Bunny logo!

  • Do you ship internationally?

    Unfortunately, we only ship within the US and do not ship internationally at this time. We hope to bring bioClarity to more countries in the future!

  • What if I have an allergic reaction?

    It’s important to consider any known allergies or sensitivities to skin care products when using bioClarity. Everyone’s skin is different and allergic reactions may happen but the more information we have, the better we can counsel you on what may be best for your skin. We recommend contacting us at care@bioclarity.com or at 1-844-625-2748 so we can better assist with any reactions you are experiencing.

  • Does bioClarity treat cystic or nodular acne?

    Our Clear Skin Routine is clinically proven to clear acne and breakouts and is formulated to treat mild to moderate inflammatory and non-inflammatory acne. This includes everything from periodic, hormonal triggered blemishes to common pimples, whiteheads, and blackheads.

    Unfortunately, bioClarity is not formulated to work on cystic or nodular acne. We suggest that you consult a dermatologist or physician to better determine what type of acne you have and identify the best treatment for you. For helpful information on cystic acne, you can check out our blog post here.

  • Where can I find bioClarity in stores?

    Our products can be found in select retailers including Ulta Beauty. To find a store near you, use our store locator here.

  • How do I recycle my bioClarity products?

    Recycling instructions can be found on each product page. For most of our products, simply remove the cap and any excess product then rinse out thoroughly with water. Replace the cap onto the bottle and toss in your recycling bin. Unfortunately, any pumps and sprayers are not recyclable due to their material composition.

    Don't forget to recycle the carton and shipper box too! Every bioClarity shipper box is made from 100% recycled board printed with water-based ink.

  • What is Floralux®?

    Only in bioClarity, Floralux® is an active ingredient with powerful benefits. Derived naturally from chlorophyll, this plant-potent Floralux® antioxidant complex will visibly improve your skin.

    Learn more about Floralux here.

  • How do I choose the best products for my skin needs?

    Try taking our 3 minute Skin Quiz to find the best products for your skin type and skin needs. You can find the Skin Quiz here.

    We’re happy to help answer any questions you may have as well! Feel free to email us at care@bioclarity.com or give us a call at 1-844-625-2748.

  • Do you have a rewards/loyalty program?

    Yes! Our Glow Getter rewards program lets you earn points every time you shop with us and you can use your points for discounts or product redemptions.

    Learn more about our rewards program here.

  • Does bioClarity have a pay later purchasing option?

    Yes, we partner with Klarna to offer a shop now, pay later option. With Klarna, you can split your purchases into four interest-free payments. *CA resident loans made or arranged pursuant to a California Financing Law license. Learn more about Klarna here.

  • Does bioClarity have options for wholesale partners?

    We’ve partnered with Faire to sell our wholesale products online. Learn more about our wholesale opportunities here.

Manage My Account

  • How do I view my account?

    If it's your first time logging in, you'll need to verify your email and set a password here. Once your account is activated, log in here to view your order status, update next ship date, change order frequency, turn off your subscription, and more.

  • How do I track my order?

    Once your account is setup, go to Track Order and login to see your order history. From here you’ll be able to view the delivery status for each order in your account.

  • How do I change my shipping address?

    Log in to your account and select "Change Shipping Address" to enter an updated address. All future shipments will use the updated address.

  • How do I change my billing information?

    Log in to your account and select "Update payment method" to change billing information. All future charges will use the updated payment information.

  • Do you have a money back guarantee?

    Our guarantee is simple. Not happy? Email us at care@bioclarity.com or call us at 1-844-625-2748 anytime in the first 30 days for a full refund.

  • What is your cancellation policy?

    Turn off your auto-ship subscription at any time right from your account. Also feel free to email us at care@bioclarity.com or give us a call at 1-844-625-2748.